Workshops rarely go as planned. The initial workshop was scheduled for two designers, two developer leads, & two product managers. Then I got sick. When I returned, the day before the workshop, I found that the invite had been extended to the entire product team companywide. This meant I wasn’t going to simply facilitate a simple workshop, I had to teach the principles as well.
It turned out great.
Never let an opportunity to educate design principles to non-traditional designers go to waste.
3 hours is a long time.
Remember to regular breaks; at least hourly.
Establish expectations early.
In the case of service blueprints, they aren’t ever ‘done.’ We are identifying both what is and what can be. When those changes do come, the blueprint needs to change too. With this in mind, define what done looks like for today. I usually kick this workshop off with something like, “Let’s get the gist of user journey in place and identify the major front and backstage events. We can identify areas of ambiguity to come back to later this week.”